This month, we launched a site for SMB prospects and we share the golden pitch our SMB sales team members use with their prospects. We also published a new Security and Privacy page on the Reseller Resource site that will guide you to the top resources to answer customer questions. In addition, we announced a new premier tier for our reseller program, along with requirements and benefits.
Alex Shih
Google Apps Channel Manager
This month we launched a new SMB resource site and video to educate the small business community on Google Apps for Business and how they can use Google Apps to solve their messaging and collaboration challenges. Look through the content and feel free to repurpose the resources to help you engage more small business customers.
Small Business Golden Pitch
Scott Silver from our small business team gave an overview of how he speaks to prospects about Google Apps. Use his tips in your own presentations and prospect conversations. Scott also runs through a demonstration of various features that bring home the sale. Take a look through the presentation deck or watch a recording of the pitch. Pause, replay, and practice various sections until you've got your own pitch down.
Security and Privacy Resources
As the interest in Google Apps increases, so do the questions about Google's policies around data security, data privacy, and data liberation. See the new Security and Privacy page in the Reseller Resource site and this blog for the latest information.
Google Apps Marketplace - App Tuesday
In our latest App Tuesday post, we highlight of our new Marketplace Staff Picks, including Mavenlink, Solve360, Smartsheet, and GQueues. With our inventory growing to well over 300 applications, these efforts help bring to the forefront new and interesting web applications for you to help incorporate into your customers' business.
This monthly webinar series discusses the new features of Google Apps for Business. See the presentations from past What's New sessions.
Register: Wednesday, 7/6/2011 at 12:00 pm PT / 3:00 pm ET
Register: Thursday, 7/7/2011 at 9:00am BST / 5:00 pm JT
Archives of the past trainings and webinars can be found on the Reseller Resource Site.
We introduced a new premier tier for our reseller program to recognize high performing partners. As part of this, we have broken out the requirements and benefits into separate tracks recognizing the different needs of our SMB-focused resellers and our enterprise-focused resellers. See a detailed overview of the program and requirements. Stay tuned for further updates as we operationalize the program.
Beginning August 1st, Google will only support the current and prior major release of Chrome, Firefox, Internet Explorer and Safari on a rolling basis. Each time a new browser version is released, we will begin supporting the updated and stop supporting the third-oldest version. Read more.
Introducing the people widget
The people widget surfaces content from friends, family and colleagues that is already available to you but may be hard to find. Next to every email message, you and your customers can now see contextual information about the people in that conversation, and have quick access to a variety of ways to communicate with those individuals. Read more.
Google Apps extensions console
This new tool helps application developers and solution providers integrate with Google Apps. The Google Apps extensions console provides a direct way for developers writing applications for their own domain to take advantage of the integrations provided by the Google Apps APIs, such as OpenID SSO‚ without having to create a Google Apps Marketplace listing.
Here are a few other highlights from recent weeks. See a complete list of updates
- Appointment slots in Google Calendar - Set up blocks of time you’d like to offer as appointment slots for your associates or customers.
- Google Docs ownership transfer - Transfer all documents owned by one user to another via the administrative Control Panel.
- Soft Delete Sites - View any sites deleted and restore them within 30-day grace period if deleted accidentally.
Want to weigh in on these topics and connect with fellow Google Apps resellers and developers? Discuss on Buzz
Dear Google Apps administrator,
On June 8th, 2011 -- World IPv6 Day (http://worldipv6day.org/) -- major web companies, including Google, Facebook, Yahoo!, and Microsoft, will enable IPv6 on many of their websites for 24 hours to test how IPv6 performs in the real world. That day, we'll be using IPv6 (http://worldipv6day.org/faq/index.html) for Google Apps, including Gmail, Google Calendar, Google Docs and Google Sites.
More than 99.9% of people shouldn't have any problems during this industry-wide test, but your experience on June 8th will depend on your computer and network configuration.
- If you only have IPv4, you'll simply use IPv4 as usual and not see any test-related problems.
- If your configuration is ready for IPv6, you'll automatically use IPv6 and not see any test-related problems.
- In rare cases if you have IPv6 enabled but not configured properly, you may have connectivity issues with Google Apps and other test sites on June 8th.
If you'd like to start checking your organization's IPv6 preparedness before June 8th, you can instruct your users to visit ipv6test.google.com from the devices where they access Google Apps, like primary work machines, tablet devices and home computers. If you discover IPv6 connectivity problems, you can find troubleshooting tips and more information here: http://www.google.com/support/websearch/bin/answer.py?hl=en&topic=8995&answer=1299266
If you are having a major issue related to this from now until the end of June 8th, 2011 and need to contact us about IPv6, please submit your inquiry here: https://spreadsheets.google.com/a/google.com/spreadsheet/viewform?formkey=dGx2UnV1RTdEY25HSlJ4VGQ2QW9jM2c6MQ. We will get back to you as soon as possible.
Thank you,
The Google Apps Team
You have received this mandatory email service announcement to update you about important changes to your Google Apps account.
Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043.
©2011 Google and the Google logo are registered trademarks of Google Inc.
Dear Oleg Ivashchenko,
Cisco is sending this message to select contacts at http://compnet-vcs.webex.com.
On Wed Jun 15, 2011 between 9pm and 12am PDT (GMT-7), Cisco will be applying a Service Pack to the following WebEx services:
* WebEx Meeting Center
* WebEx Event Center
* WebEx Training Center
* WebEx Support Center
* WebEx Sales Center
During this maintenance period, access to your primary Cisco WebEx website (https://compnet-vcs.webex.com) will be interrupted. All users and visitors will be redirected to the secondary system. While on the secondary system, all Cisco WebEx services will be functioning properly.
After we have applied the Service Pack to your site, a New Client will automatically be offered when entering a WebEx session for the first time after the upgrade. The installation of the New Client is automatic and browser restart is not required.
--> WHAT ENHANCEMENTS DO YOU GET WITH WBS 27.28SP? <--
WEBEX MEETING CENTER, CISCO WEBEX TRAINING CENTER, CISCO WEBEX EVENT CENTER, CISCO WEBEX SALES CENTER AND CISCO WEBEX SUPPORT CENTER
Joining a meeting using the Java plug-in
Mac OS X 10.7 will be available to the general public in June 2011. In the new release, Apple has removed the Java environment. The below change has been made to help future Mac OS X 10.7 users join meetings successfully.
Prior to this WebEx Service Pack, users who tried to join a meeting without Java being installed were instructed to install the Java runtime environment before trying to join the meeting.
The join meeting instructions have now changed. Users will now be instructed to download and manually install the native Meeting Client and asked to join the meeting again.
If you have any questions, need support, or would like to provide feedback or discuss the latest release, Cisco WebEx Global Support Services and Technical Support can be reached through our support site at http://support.webex.com/support/support-overview.html or by phone at +1-866-229-3239 or +1-408-435-7088.
If you are located outside the US please go to the following link http://support.webex.com/support/phone-numbers.html for local support numbers.
Sincerely,
WebEx Customer Services
Cisco Systems, Inc.
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If you would like to view this Customer Care Message in a different language, please select and copy the links from the list below to a new browser window.
*PLEASE NOTE: The Date and Time for your upgrade will not be displayed in the localized Customer Care Messages.
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Chinese Simplified
http://support.webex.com/LocalizedUpgrades/WBS2728SP/CGBSP28.pdf
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Chinese Traditional
http://support.webex.com/LocalizedUpgrades/WBS2728SP/CB5SP28.pdf
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Dutch
http://support.webex.com/LocalizedUpgrades/WBS2728SP/DUTSP28.pdf
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French
http://support.webex.com/LocalizedUpgrades/WBS2728SP/FRESP28.pdf
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German
http://support.webex.com/LocalizedUpgrades/WBS2728SP/GERSP28.pdf
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Italian
http://support.webex.com/LocalizedUpgrades/WBS2728SP/ITLSP28.pdf
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Japanese
http://support.webex.com/LocalizedUpgrades/WBS2728SP/JAPSP28.pdf
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Korean
http://support.webex.com/LocalizedUpgrades/WBS2728SP/KORSP28.pdf
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Portuguese
http://support.webex.com/LocalizedUpgrades/WBS2728SP/PRBSP28.pdf
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Russian
http://support.webex.com/LocalizedUpgrades/WBS2728SP/RUSSP28.pdf
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Spanish (Europe)
http://support.webex.com/LocalizedUpgrades/WBS2728SP/SPESP28.pdf
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Spanish (Latin America)
http://support.webex.com/LocalizedUpgrades/WBS2728SP/SPCSP28.pdf
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Swedish
http://support.webex.com/LocalizedUpgrades/WBS2728SP/SVESP28.pdf
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