Cisco WebEx: Service Upgrade on Tue Sep 20, 2011

From: "Cisco WebEx Support Services" <Gss_Opt_Out@webex.com>

Subject: Cisco WebEx: Service Upgrade on Tue Sep 20, 2011

Date: 6 September, 2011 8:10:51 PM EDT

To: videoconf_admin@compnet.ru

(Re: http://compnet-vcs.webex.com) Dear Oleg Ivashchenko, Cisco is sending this message to select contacts at http://compnet-vcs.webex.com. Cisco is proud to announce that we will be upgrading your WebEx service to the latest release – WebEx Business Suite 27.29FR (WBS 27.29FR). The upgrade will take place on Tue Sep 20, 2011 between 9pm and 12am PDT (GMT-7). During this maintenance period, access to your primary Cisco WebEx website (https://compnet-vcs.webex.com) will be interrupted. All users and visitors will be redirected to the GSB (Secondary) system as a precautionary measure. While on the secondary system, all Cisco WebEx services will be functioning properly. All Cisco WebEx meeting hosts and attendees will receive the new version upon entering a session for the first time after the upgrade. The installation of the new version is automatic and browser restart is not required. This email contains important information to help ensure smooth transition and to help you get the most out of your upgraded meeting service. → THE FOLLOWING UPGRADES ARE AVAILABLE WITH WBS 27.29FR ← CISCO WEBEX MEETING CENTER, CISCO WEBEX TRAINIGN CENTER, CISCO WEBEX EVENTS CENTER, CISCO WEBEX SUPPORT CENTER Platform Support All WebEx services now support Mac OS X 10.7 (Lion) CISCO WEBEX MEETING CENTER High-Definition Video WebEx Meeting Center now offers a 720p High Definition video experience with Active Speaker switching and a new expanded Full-screen mode. Additional enhancements include self-view video in application sharing mode, which makes it easy to start and stop your video while applications are being shared. For network and IT administrators, there's a new audio/video statistics option to help gather network data and troubleshoot potential end-point problems (available for Windows platform only). High-definition video will be enabled by default for all WebEx sites. High-Definition Video – System Requirements Network Requirements: Max 2 Mbps to receive video / 3 Mbps to send video Best encoded resolution: 720p, Best decoded resolution: 720p, Min CPU requirement: Quad Core - multi-point; Duo 2.8GHz or Duo 2.4GHz with Intel HT (P2P), Memory requirement: 1GB Best encoded resolution: 360p, Best decoded resolution: 720p, Min CPU requirement: Duo Core, Memory requirement: 1GB Best encoded resolution: 360p, Best decoded resolution: 360p, Min CPU requirement: Duo Core, Memory requirement: 1GB Best encoded resolution: 180p, Best decoded resolution: 360p, Min CPU requirement: Single Core 2.4GHz,Memory requirement: 1GB Best encoded resolution: 180p, Best decoded resolution: 180p, Min CPU requirement: Single Core < 2.4GHz or Intel Celeron, Memory requirement: None Video decoding acceleration type: DXVA2 on Windows, Supported graphics card type: GeForce 9400GT; GeForce 9600GT; GeForce 9800GT; GeForce GTX470; GeForce 250M; ATI Radeon HD 5770; ATI Radeon HD 6870  Video decoding acceleration type: VDA on Mac, Supported graphics card type: 9400M; 320M; 330M High-Definition Video – Supported Cameras Logitech C310 Logitech C500 Logitech C510 Logitech C905/B905 Logitech C910/B910 Microsoft LifeCam Cinema Microsoft LifeCam Studio Microsoft LifeCam HD-5000 Microsoft LifeCam HD-5001 Microsoft LifeCam HD-6000 Cisco Systems V3 CUVA TANDBERG PrecisionHD Apple Inc. iSight (select models) Localization WebEx Meeting Center has been localized for Mac OS to match the user experience of the Windows platform. Localization is available for the following nine languages: Simplified Chinese Traditional Chinese Japanese Korean French German Italian Brazilian Portuguese Spanish (LAS) Online help and release notes have also been localized in these languages. Please note that Swedish, Russian, Dutch and European Spanish are currently not supported on the Mac platform. Also, Network-based recording (NBR) and Productivity Tools are currently not localized for Mac OS. Accessibility Section 508 of the U.S. Rehabilitation Act defines requirements for product accessibility. Keyboard Accessibility Additional enhancements have been made in the Meeting Center client for Windows to provide keyboard accessibility. Screen Reader Support Partial support for Screen Reader has been added and verified with JAWS – a software application used by visually impaired people to interpret the content of a screen. Mute/Unmute Sounds The sound cues for mute and unmute buttons are now different (one beep for mute, two beeps for unmute) to help visually impaired people better navigate this functionality. Supports both PSTN and VoIP audio. Additional accessibility information is available in the WebEx Meeting Center help pages. CISCO WEBEX TRAINING CENTER Video Usability Enhancements Improvements to the video experience have been introduced that make it easier for attendees to share and control their video when in Full-screen video mode. Easily send or stop self-view video Minimize self-view video and restore it   If muted, unmute yourself from the self-view video window Expand the Active Speaker window to full-screen size and hide the video thumbnails underneath Double click on Active Speaker video window to switch between views  OS and Browser Support The On-demand module, offered as an option with WebEx Training Center, now supports most of the latest OS/Browser platforms, including:  Windows 7  IE 8/IE9  Mac OS 10.5/10.6   Safari 4/5 CISCO WEBEX SUPPORT CENTER: CISCO WEBEX REMOTE SUPPORT Focus on Customer Service A new option for the site admin has been introduced to hide the following "technical support" centric features: System information Custom scripts Reboot customer computer Log on as a different user. Disabling these features helps broaden the use of WebEx Support Center for customer service use. The following core features remain available even after the technical support features have been turned off, making WebEx Support Center better suited for customer service-type uses:  High-quality video Chat and chat phrase library Application and desktop sharing Telephony (PSTN and VoIP) WebACD queue capabilities (transfer and conference) Network-based recording Session notes. The option to enable or disable the technical support features has been added to the WebACD Queue. All technical support features are enabled by default. When the technical support features are disabled, the service representative is no longer able to see the "customer computer" menu option.  If you would like to view this Customer Care Message in a different language, please select from the list below: *NOTE: The Date and Time for your upgrade will not be displayed in the localized Customer Care Messages. Chinese  (Simplified) Chinese  (Traditional) Dutch French German Italian Japanese Korean Portuguese Russian Spanish (Latin America) Spanish (Europe) Swedish HAVE QUESTIONS? If you have any questions, need support, or would like to provide feedback or discuss the latest release, Cisco WebEx Global Support Services and Technical Support can be reached through our support site at http://support.webex.com/support/support-overview.html or by phone at +1-866-229-3239 or +1-408-435-7088. If you are located outside the US please go to the following link http://support.webex.com/support/phone-numbers.html for local support numbers Regards, Cisco WebEx Customer Services © 2009. WebEx Communications, Inc. All rights reserved. Cisco WebEx is a registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Other brands and products are trademarks or registered trademarks of their respective holders.

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Please Read – WebEx teleconference dial-in numbers will change

From: "WebEx" <information@webex.com>

Date: August 10, 2011 09:24:01 EDT

To: videoconf_admin@compnet.ru

Subject: Please Read – WebEx teleconference dial-in numbers will change

Dear Oleg Ivashchenko, Cisco is sending this message to business contacts, site administrators, and technical contacts at http://compnet-vcs.webex.com In an effort to provide an even better conferencing experience for WebEx users and meeting attendees, we are upgrading the WebEx telephony service. This will provide more flexibility, additional capacity, and improved reliability for our customers. On 19 August 2011 9:00 pm PDT, the dial-in numbers that are used to join the WebEx teleconference (the local toll and toll free dial-in numbers) will be changed. For four weeks thereafter, both the old and new numbers will work, but after 16 September 2011, the old numbers will stop working. This change will be seamless for users who reference the numbers displayed in the "Audio Conference" dialogue box when joining a meeting - this dialogue box will always display the correct numbers. However, these users will need to take action: • Hosts who schedule (or have scheduled) a meeting before 19 August 2011, and the meeting will take place after 16 September 2011. Recurring meetings (weekly, monthly etc.) probably fit this description. These hosts should wait until 19 August 2011, then delete and re-create the meeting. This will generate a new meeting invitation that contains the updated phone numbers. • Hosts or Attendees who dial into a conference before (or instead of) joining the web meeting (for example, users of Personal Conferencing, wallet cards, speed dial, etc.) These users should wait until 19 August 2011, then update their records with the new number. The new number can be found by logging into your WebEx site and starting a meeting - the "Audio Conference" dialogue box that appears will display the new number. Hosts should notify attendees that numbers have changed. Following the above recommendations will ensure minimal disruption during this important transition. Additional information can be found at the following site: http://support.webex.com/LocalizedUpgrades/usdialin/usdialinFAQ/ENG_FAQ.pdf. Sincerely, WebEx Customer Services © 2011 Cisco and/or its affiliates. All rights reserved. Cisco WebEx LLC, 3979 Freedom Circle, Santa Clara, CA 95054. This email was sent to: videoconf_admin@compnet.ru WebEx respects your privacy: http://www.webex.com/webex_privacy.html. If you would like to view this Customer Care Message in a different language, please select and copy the links from the list below to a new browser window. ------------------------------- Chinese Simplified http://support.webex.com/LocalizedUpgrades/usdialin/08192011_878353_W1TA/CGB08192011446373.pdf ------------------------------- Chinese Traditional http://support.webex.com/LocalizedUpgrades/usdialin/08192011_878353_W1TA/CB5081920112446373.pdf ------------------------------- Korean http://support.webex.com/LocalizedUpgrades/usdialin/08192011_878353_W1TA/KOR0819201156732.pdf ------------------------------- Japanese http://support.webex.com/LocalizedUpgrades/usdialin/08192011_878353_W1TA/JPN0819201152726.pdf ------------------------------- French http://support.webex.com/LocalizedUpgrades/usdialin/08192011_878353_W1TA/FRE08192011373624.pdf ------------------------------- German http://support.webex.com/LocalizedUpgrades/usdialin/08192011_878353_W1TA/GER08192011491626.pdf ------------------------------- Italian http://support.webex.com/LocalizedUpgrades/usdialin/08192011_878353_W1TA/ITA081920114825486.pdf ------------------------------- Dutch http://support.webex.com/LocalizedUpgrades/usdialin/08192011_878353_W1TA/DUT0819201138824.pdf ------------------------------- Portuguese http://support.webex.com/LocalizedUpgrades/usdialin/08192011_878353_W1TA/PRE051020117678848373.pdf ------------------------------- Russian http://support.webex.com/LocalizedUpgrades/usdialin/08192011_878353_W1TA/RUS081920117877426.pdf ------------------------------- Spanish http://support.webex.com/LocalizedUpgrades/usdialin/08192011_878353_W1TA/SPE081920117726474.pdf ------------------------------- Swedish http://support.webex.com/LocalizedUpgrades/usdialin/08192011_878353_W1TA/SWE081920117933475.pdf -----------------------------------------------------------------------

-WEBEX:enUS: wBO4PbHPb1Y1EJzga/kX/w-

Cisco WebEx: Patch being deployed on Fri Jul 15, 2011

From: "Cisco WebEx Support Services" <Gss_Opt_Out@webex.com>

Date: July 1, 2011 15:41:23 EDT

To: videoconf_admin@compnet.ru

Subject: Cisco WebEx: Patch being deployed on Fri Jul 15, 2011

Dear Oleg Ivashchenko,

Cisco WebEx is sending this message to key business contacts at http://compnet-vcs.webex.com.

On Fri Jul 15, 2011 between 9pm and 12am PDT (GMT-7), Cisco will be applying a Standard Patch to the following WebEx services:

* Meeting Center
* Event Center
* Training Center
* Support Center
* Sales Center

Please note:

* During this maintenance period, access to your primary Cisco WebEx website (https://compnet-vcs.webex.com) will be interrupted. All users and visitors will be redirected to the secondary system. While on the secondary system, all Cisco WebEx services will be functioning properly.

* After we have applied the patch to your site, a New Client will automatically be offered the first time users enter a meeting. The installation of the New Client is automatic and browser restart is not required.

If your are experiencing interruptions with any Cisco WebEx services, while on the secondary system, please contact Cisco WebEx Global Support Services so that a Technical Support agent can assist you in resolving the issue.


Cisco WebEx Global Support Services can be reached through our support site at http://support.webex.com/support/support-overview.html or by phone at +1-866-229-3239 or +1-408-435-7088.

If you are located outside the US please go to the following link http://support.webex.com/support/phone-numbers.html for local support numbers.

Sincerely,

Cisco WebEx Customer Services
Cisco Systems, Inc.

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